Last Updated: October 1st 2026
Welcome to ScribeMD.ai. These Terms of Service ("Terms" or "Agreement") govern the use of the ScribeMD.ai AI medical scribe service, including its web and mobile applications and application programming interface (the "Service"), by customers in the United Kingdom. The Service is provided by EE Dojo, Inc. (D/B/A ScribeMD.ai), a California-based corporation ("ScribeMD.ai", "we", "us"), to healthcare professionals and healthcare organisations ("Customer", "you"). The Service is offered for business and professional use only and not to consumers.
By clicking a box indicating your acceptance, signing an order form that references these Terms, or using the Service, you agree to these Terms. If you accept on behalf of an organisation, you represent and warrant that (i) you are authorised to bind that organisation, and (ii) the organisation has full power and authority to enter into this Agreement and perform its obligations. If you do not agree to these Terms, please do not use the Service.
We may update these Terms from time to time. We will give you at least thirty (30) days' notice in writing (by email or through the Service) of any material change before it takes effect. If you do not agree to a material change, you may terminate your subscription before the change takes effect and, where the change materially reduces your rights, receive a pro rata refund of any prepaid fees for the unused period. Changes affecting the processing of personal data will be made in accordance with the Data Processing Agreement in the Appendix. Non-material changes (such as clarifications or corrections) take effect on posting.
Subject to your acceptance of this Agreement and payment of all fees due, during the Subscription Term (as defined in Section 11.1) we will provide you with access to the Service, which allows clinicians to record or dictate patient consultations and generates transcripts and draft clinical notes, letters, coding suggestions and related documents.
Subject to this Agreement, ScribeMD.ai grants you a limited, non-exclusive, non-sublicensable, non-transferable (except as permitted in Section 14) right to access and use the Service solely for your internal professional purposes during the Subscription Term. All rights not expressly granted are reserved by ScribeMD.ai and its licensors.
You represent that: (a) you are a registered healthcare professional or a healthcare organisation, or are authorised by one to use the Service; (b) you have the necessary rights and authority to enter into and perform this Agreement; (c) your use of the Service complies with all applicable laws and professional obligations, including the UK GDPR, the Data Protection Act 2018 and the common-law duty of confidentiality; (d) you have a lawful basis and an applicable Article 9 condition for processing patient data through the Service, you have given patients appropriate information about the use of the Service, and you have obtained consent where required by law, professional guidance or your own policies; and (e) your use of the Service will not infringe the rights of any third party.
You shall not (and shall not allow any third party to): (a) access or use the Service except as permitted by this Agreement; (b) except to the extent permitted by applicable law that cannot be excluded by agreement, modify, reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the Service; (c) use any unauthorised robot, scraper or other automated means to access the Service or extract data from it; (d) frame or mirror any part of the Service; (e) access the Service to build a competing product or service; or (f) copy any features, functions or graphics of the Service. You shall keep all passwords and API keys secure, are responsible for all use of the Service under them, and shall notify us promptly of any actual or suspected unauthorised use.
We offer local data hosting options so that Customer Data, including patient health data, can be stored in your own region. Where a local hosting option is agreed in writing between you and ScribeMD.ai, your Customer Data will be stored in the agreed region. Local hosting is not the default and applies only where agreed in writing.
For any specific question about hosting, data location or these Terms, please contact contact@scribemd.ai.
Customers with paid subscriptions will pay invoices in accordance with the payment terms set out in them. Except as expressly stated in these Terms or required by law, fees are non-refundable and no refunds or credits are given for partial periods, downgrades or unused periods of an active subscription.
We may increase fees by giving at least thirty (30) days' written notice. Increases take effect only from the start of your next Subscription Term, and you may cancel before then if you do not accept the increase.
All fees are exclusive of value added tax (VAT) and any other applicable taxes, which you will pay in addition at the applicable rate (or account for under the reverse-charge mechanism where applicable), except for taxes on ScribeMD.ai's income. If you are required by law to withhold any tax from a payment, you will increase the payment so that we receive the amount we would have received without the withholding.
Nothing in this Agreement limits or excludes either party's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law, including under the Unfair Contract Terms Act 1977.
Subject to Section 8.1, neither party shall be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss, arising under or in connection with this Agreement.
Subject to Section 8.1, each party's total aggregate liability arising under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid and payable by you to ScribeMD.ai in the twelve (12) months preceding the event giving rise to the claim. This cap does not apply to your obligation to pay fees.
We use commercially reasonable efforts to keep the Service available but do not guarantee uninterrupted availability. The Service may be interrupted for maintenance, updates or reasons beyond our reasonable control.
All data and information which you or your "End Users" (your employees, contractors and other persons you permit to use the Service) input into or generate through the Service, together with your account and billing information ("Customer Data"), remains yours. We use Customer Data only to provide the Service in accordance with this Agreement and the Data Processing Agreement. We do not sell Customer Data and do not use identifiable patient data to train AI models.
We may create aggregated and anonymised statistics from Customer Data, from which no individual, patient or organisation can be identified directly or indirectly, and use them to operate, secure and improve the Service.
You shall not upload content that is unlawful, infringes third-party rights, contains malicious code, interferes with the Service, or that you do not have the right to provide to us. We may suspend access to or remove such content where reasonably necessary, and will notify you where lawful to do so.
We will provide the Service with reasonable skill and care. Except as expressly set out in this Agreement, and to the fullest extent permitted by law, all warranties, conditions and other terms implied by statute or common law (including as to satisfactory quality and fitness for a particular purpose) are excluded, and we do not warrant that the Service will be error-free or uninterrupted or that its output will be accurate or complete. Nothing in this Section affects any statutory rights that cannot be excluded or limited by law. The Service relies on third-party hosting, AI and payment providers; we remain responsible for ensuring that they are contractually bound to obligations no less protective than ours in relation to confidentiality, security and data protection.
Your subscription runs for the period stated in your order or plan (the "Subscription Term") and renews automatically for the same period unless cancelled before the end of the current term. You may cancel at any time by giving written notice; cancellation takes effect at the end of the current Subscription Term.
Either party may terminate this Agreement by written notice if the other party commits a material breach that is not remedied within thirty (30) days of written notice requiring it to be remedied, or immediately where the breach is not capable of remedy. We may suspend the Service immediately where reasonably necessary to prevent harm to the Service, other customers or patients, or to comply with law.
Where the Service is provided free of charge, we may end it by giving reasonable notice.
On termination, your right to use the Service ends. For a reasonable period after termination, you may export your Customer Data; we will then delete or return Customer Data in accordance with the Data Processing Agreement, unless retention is required by law. Provisions which by their nature should survive termination (including Sections 3, 4, 8, 9, 10, 12, 13 and 14, the Appendix, and any obligation to pay fees accrued before termination) will survive.
We will defend you against any third-party claim alleging that the Service infringes that third party's intellectual property rights, and will pay damages and costs finally awarded or agreed in settlement, except to the extent the claim arises from misuse of the Service, modifications not made by us, combination with items not provided by us, or Customer Data. If the Service is or may be subject to such a claim, we may obtain the right for you to continue using it, modify it to be non-infringing, or terminate the affected Service and refund prepaid fees for the unused period.
You will defend us against any third-party claim arising from Customer Data, your breach of Section 2.3 or 2.4, or your clinical use of the Service's output, and will pay damages and costs finally awarded or agreed in settlement.
The indemnified party will promptly notify the indemnifying party of the claim, allow it to control the defence and settlement, and reasonably cooperate. The indemnifying party will not settle any claim imposing obligations on the indemnified party without its prior written consent (not unreasonably withheld). Indemnities are subject to Section 8.
This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, except that Customers based in Scotland or Northern Ireland may also bring proceedings in their local courts.
EE Dojo, Inc. (D/B/A ScribeMD.ai)
10000 Washington Blvd, Suite 607
Culver City, CA 90232, USA
Email: contact@scribemd.ai
Last Updated: October 1st 2026
This Data Processing Agreement ("DPA") forms part of the Terms of Service between the Customer (as controller) and EE Dojo, Inc. (D/B/A ScribeMD.ai) (as processor) and applies to personal data processed by ScribeMD.ai on the Customer's behalf ("Customer Personal Data"). Terms such as "controller", "processor", "personal data", "personal data breach" and "data subject" have the meanings given in the UK GDPR.
2.1. Documented instructions: ScribeMD.ai will process Customer Personal Data only on the Customer's documented instructions (including this Agreement and the Customer's configuration of the Service), including with regard to international transfers, unless required to do so by applicable law, in which case ScribeMD.ai will inform the Customer of that legal requirement before processing unless the law prohibits this. ScribeMD.ai will inform the Customer immediately if, in its opinion, an instruction infringes the UK GDPR or other data protection law.
2.2. Confidentiality: ScribeMD.ai will ensure that persons authorised to process Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
2.3. Security: ScribeMD.ai will implement appropriate technical and organisational measures in accordance with Article 32 UK GDPR, including encryption in transit and at rest and access restricted to authorised personnel.
2.4. Sub-processors: The Customer gives general written authorisation for ScribeMD.ai to engage sub-processors, currently its hosting provider (Amazon Web Services), AI and language-processing providers (speech-to-text and large language models), and its payment processor. ScribeMD.ai will inform the Customer of any intended addition or replacement of sub-processors, giving the Customer the opportunity to object. ScribeMD.ai will impose on each sub-processor, by written contract, data protection obligations no less protective than those in this DPA, and remains fully liable to the Customer for the performance of each sub-processor's obligations.
2.5. Data subject rights: Taking into account the nature of the processing, ScribeMD.ai will assist the Customer by appropriate technical and organisational measures, insofar as possible, in responding to requests to exercise data subject rights. ScribeMD.ai will promptly forward to the Customer any request it receives directly from a data subject and will not respond to it except on the Customer's instructions.
2.6. Assistance with compliance: ScribeMD.ai will assist the Customer in ensuring compliance with its obligations under Articles 32 to 36 UK GDPR (security, breach notification, data protection impact assessments and prior consultation with the Information Commissioner's Office), taking into account the nature of the processing and the information available to ScribeMD.ai.
2.7. Personal data breaches: ScribeMD.ai will notify the Customer without undue delay after becoming aware of a personal data breach affecting Customer Personal Data, and will provide the information reasonably available to it, so that the Customer can meet its obligation to notify the Information Commissioner's Office within 72 hours where required and to inform affected data subjects where necessary.
2.8. Deletion or return: At the Customer's choice, ScribeMD.ai will delete or return all Customer Personal Data after the end of the provision of the Service, and delete existing copies, unless applicable law requires their storage. During the term, retention follows the Customer's configuration of the Service and its instructions.
2.9. Audits and information: ScribeMD.ai will make available to the Customer all information necessary to demonstrate compliance with Article 28 UK GDPR, and will allow for and contribute to audits, including inspections, conducted by the Customer or an auditor mandated by the Customer, on reasonable notice and subject to appropriate confidentiality obligations.
2.10. No other use: ScribeMD.ai will not sell Customer Personal Data or use identifiable Customer Personal Data to train AI models. ScribeMD.ai may create aggregated and anonymised statistics from which no individual can be identified.
By default, the Service is hosted in the United States. Where Customer Personal Data is transferred outside the UK, ScribeMD.ai will ensure that the transfer is covered by UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework, only where the recipient is certified under it) or by appropriate safeguards, namely the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, which the parties agree to enter into where required. Where a local data hosting option has been agreed in writing, Customer Personal Data will be stored in the agreed region.
4.1. The Customer is responsible for having a lawful basis and an applicable Article 9 condition (typically Article 9(2)(h) UK GDPR with Schedule 1, Part 1, paragraph 2 of the Data Protection Act 2018) for the processing, for meeting the common-law duty of confidentiality, and for providing patients with appropriate transparency information.
4.2. The Customer will ensure that its instructions comply with data protection law and will notify ScribeMD.ai of any restrictions or patient objections that affect the processing.
5.1. Precedence: In the event of conflict between this DPA and the rest of the Agreement in relation to Customer Personal Data, this DPA prevails.
5.2. Amendment: The parties will amend this DPA as necessary to comply with changes in data protection law.
5.3. Survival: This DPA survives termination of the Agreement for as long as ScribeMD.ai processes Customer Personal Data.
5.4. Contact: Questions about this DPA, sub-processors or data location may be sent to contact@scribemd.ai.
